Susanne Knapp

Basic

Angestellt, Service Delivery Manager, Getronics Germany GmbH

Hünfelden, Germany

Skills

ITIL Service Management
IT Migrationen
Projektmanagement
IT Service Desk Leitung EMEA und APAC
Führungserfahrung internationales Team
ITIL Prozess Implementierung
Deployment
O365
MS Intunes
ITIL
ITIL Service Manager
ITIL-Projekterfahrung
Migration
Data Migration
System Migration
KPI
Key Performance Indikatoren
Key Performance Indicators
Project management
SLA
Service Level Agreement
Service Level Management
Teamleitung
Team Lead
Microsoft Office 365
MS Office 365
Cloud Lösungen
Cloud Solutions
Cloud
Incident Management
Request Fulfillment
Active Directory
Microsoft Active Directory
ISO
Virtuelles Team
Virtuelle Zusammenarbeit
ServiceNow
Reporting
Performance Reporting
Eskalationsmanagement
Vertragsverhandlungen
Contract Negotiation
Service Delivery Management
IT Delivery-Management
Personalverantwortung
Personalentwicklung
Microsoft Intune
Capacity Management
Kapazitätsmanagement
Service Management
CMMI
Microsoft Azure
LDAP
MS Project

Timeline

Professional experience for Susanne Knapp

  • Current 1 year and 9 months, since May 2020

    Service Delivery Manager

    Getronics Germany GmbH
  • Current 9 years and 11 months, since Mar 2012

    IT Support Services Manager EMEA / APAC

    HID Global GmbH
  • 3 years and 8 months, Jul 2008 - Feb 2012

    Service Manager

    NTT Europe Ltd. Germany

  • 11 years and 1 month, Jun 1997 - Jun 2008

    IT Business Systems Analyst

    Motorola GmbH

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

  • Spanish

    Basic

Wants

Neue Kontakte
Erfahrungsaustausch im Bereich ITIL Einführung und Aufbau eines Globalen Service Desk nach ITIL

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