Syed Irtaza Abbas Bokharee

Redesign of the installation manual by coordinating with other teams to make its operational and technical functionalities user-friendly. Migration of data to a cloud drive, Improvement of the file management structure Supported auditing of IT operations to ensure consistency in the quality of services. Enter all work as service tickets into Service Desk. Assisted in data requirements gathering, data mapping, and quality assurance testing

Provide technical support to ensure new and existing partnerships are reliable and stable. Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, software and hardware Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials to assure Professionals configure, install, and maintain Mac systems, their peripherals, and mobile devices.

Deputed in HBL Microfinance Bank project. Provide technical support to the bank’s president and his secretary. Managing meetings, conferences, and special events through Zoom. Update and Record of tickets, ticket Management System, Coordinates and agree attendance time and date with key stakeholders Provided fast and effective resolution to application issues and user complaints. Creating Email and configuration using Lotus.

Coordinated with vendor and making new APTMA official website. Repair & maintenance of devices i-e. Printers, Scanners, Tonners, Collection of quotations for IT relevant items, preparation of proposals & approvals. knowledge about LAN/ WAN and Wi-Fi Network technologies and tools, middleware tools, hardware platforms, and operating systems. Analyzes problems to identify problem area(s) and provide corrective action. Updating static pages and data of APTMA official website.

End-user facing expertise to provide support for hardware and software issues within end-user computer systems comprising of both MAC’s & Windows, to include desktops, laptops, printers and mobile phones/apps. Configuration, installation and troubleshooting desktops / laptops (PC, printers and mobile applications. Configure routing and switching equipment, hosted IP voice services and firewalls. Setting up video conference meetings and presentations.

Configure and maintain CCTV systems. Used coordination and planning skills to achieve results according to schedule. Installing and configuring software installations, new Desktop/laptop setups.

Installing and configuring software installations, new Desktop/laptop. Tracking and update customers for import and export consignments. Complete Documentation of Imports and Exports Shipments.