Syed Muhammad Zain Zaidi

• Supported computers, peripheral devices, networks, and WIFI services at hospital and corporate offices. • Provided specification & system information for team members as well as a vendor to carry out projects. • Repaired any problems with the PCs or LAN configuration. • Developed algorithms, written primarily in Perl, for the statistical analysis and problem resolution of recurring technical errors.

• Provide support for Office 2016, 2019, Office 365 – outlook, PowerPoint, word; Install and configure mail accounts and troubleshoot pst and ost issues. • Service ticketing system to record and maintain issues. • Provide technical support via email and in-person. • Troubleshooting network printers and scanners. • Coordinate and resolve vendor issues. • Support and resolved zoom and MS Team issues during conferences/ workshops/meetings.

• Assist and perform day-to-day operations such as receiving, storage, preservation, handling, and issuance of supplies to departments/ patient care areas as per defined procedures. • Report discrepancies if any are found while performing assigned tasks. • Timely recording of all transactions into system/paper documents as per defined procedures. • Maintain personal and environmental safety standards as per guidelines of the Safety & Security Department.

• Answered incoming calls and logged all user's questions and issues accurately and efficiently into the ticketing system. • Install and support Desktops, Laptops. • Remotely connect to Users utilizing Anydesk or TeamViewer to resolve any issues. • Peripheral installation/support (LAN/local printers, card readers, scanners, etc.). • Installed/replaced power supplies, network cards, and additional ram in HP and Dell servers. • Responding to users' PPM requests.