Syed Saeed uz Zafar Alam

Inventory validation, Installation, configuration and commissioning of Aruba equipment’s  Expertise in racking and stacking servers, storage devices, and chassis in data center environments  Upstream Network connectivity from IDF to MDF rooms, inter rack connection between core/Distribution switches and between campuses  switches and Access points Software upgradation through Internet for better features utilization

Provide day to day network support to 20+ clients based on the Customer requirement. Assurance of end-to-end secure communication channels between clients via fiber patching and verifying with Fluke meter. Mostly provide clients L1 /L2 level of supports.

Provided first and second-level escalation support for network, telecommunications, and security issues, employing high-quality service. Performed initial analysis of network issues while resolving and escalating as needed to ensure business operations productivity and handling Change and incident operations in a timely manner to meet the agreed SLA’s.

Deployment and managment of dual Avaya Call Center IP Office 500 with 20 agents each, contact recorder, IP Office Customer call reporter. Managing day to day tasks and providing end user support. Monitoring cisco access switches for end users.