Syed Mashood ul Hassan

1. Support users on day to day issues including Hardware ( Windows , MacOS & Linux ), Software , printers and network issues 2.Deep Knowledge and practical experience on MDM ( JAMF) 3. IT Asset Inventory managment 4.Procurment of IT equipment for office 5. Worked with HR Onboarding & offboarding from IT perspective 6.Practical Experience on OKTA 7. Enrolling and managing new devices on MDM 8.Work with Jira & confluence 9. Handling tickets with Jira Service desk

Monitoring Core Systems, transmission and Access Network of ISP's Assisting network team in planning and topology related issues Provide technical Support to the Customer at Layer 1 and 3 networks Hardware troubleshooting and LAN Setup Data Center ticketing problem-Solving Managing and monitoring networks and configuring devices Performing initial troubleshooting in case of link failure Monitoring of network performance and maintenance activities. - Provide Assistance to Field staff/ Inspection Experts

Several Diagnostic procedures which are instrumental in modern day Engineering The parameters of Aircraft Performance as well as visually inspection of air craft system and machines

Hands-on experience on all sorts of equipments within the data center facility. - Working as a hardware engineer with particular focus on troubleshooting of network and server problems within the datacenter facility. - Handling of trouble tickets with complete support. Monitor Links and verify connectivity