Sylvain JACQUES

- Responsible for clients’ bannering campaigns and/or accounts’ setup. - Handing internally informations over appropriate service and maintain Business rules. - Follow-up of clients, besides training programs on the phone for both expert users as well as beginners - Administrative tasks and occasionnal client reception

Working in the Customer Relation Department on behalf of Voyages-sncf.com - Taking incoming calls of french-/english- speaking customers, namely handling user- and/or trip- setup issues - Processing jointly with After-Sales while taking account standard in effect, including quality procedures - Administrative tasks such as responding requests through channels of communication

Working through two major steps: Barracuda Backup Campaign jointly with HQ (LU/BE); besides being part of marketing Department - Prospecting and categorising IT(s) within companies (ascribing professional status, drawing-up script, follow-up, monitoring) - Implementation of Marketing plan, analyzing background as well as the range of service provided - Submitting strategic ideas, plan & strategy - Advisoring visibility on Social Networks (Twitter, Facebook, Linked In,..) - Administrative tasks

Career development mainly based on intensive learning of foreign languages, as well as habits and customs within companies.

Learning mostly focused on foreign languages and Literature.