Laura Angelini
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Laura Angelini
- Current 5 years and 3 months, since Mar 2021
Consultant and Trainer
webportage
Consultant in Marketing and Sustainable Development. Trainer in Management of Sustainable Businesses.
- 1 year and 2 months, Jul 2018 - Aug 2019
Client Advisor - Fashion & Luxury Brands
LVMH Client Services
Management of B2C Customer Relations for 2 International Luxury Brands. Related skills: - Customer Relations - Creation and follow-up of e-commerce orders - After-Sales assistance - Management of customer's complaints - Communication - Coordination with different departments (Marketing, Logistics, Retail, e-commerce, legal, Production, Quality).
- 3 years and 4 months, Oct 2014 - Jan 2018
Team Leader Customer Service
Schawk!
In the field of pre-press, I have created a new department for Pharmaceutical Packaging and became the Team Leader of the related Customer Service. Related skills: - Project Management - Team Management & Coaching (HR processes and performance evaluation). - Quality Management - Lean Management - Coordination of International projects - Business Development & Account Management - Training Sessions and creation of training's Support Material
- 3 months, Jul 2014 - Sep 2014
Multilingual Agent - International Assistance
Europ Assistance
In the insurance field, international B2C customer assistance with budget responsibility.
- 1 year and 8 months, Nov 2010 - Jun 2012
Customer Service Manager
Schawk!
Creation of a Project Management service in-house, at the client's production site in Italy Related skills: - Process Optimisation - Client Relations Management - Project Management - Change Management - International project coordination
- 7 months, Apr 2010 - Oct 2010
Supervisor
Trumpy Tours Srl
In the field of Cruises, organisation of touristic services for up to 2.000 customers a day. Relevant skills: - Organisation of services-related operations - Team coordination (20 to 50 team members) - Training - Reporting - Quality Check and Quality improvement - Benchmarking
- 3 years and 3 months, Jul 2007 - Sep 2010
Tour Leader & Advisor
Several Tour Operators
Incoming & Outgoing. Main activities: promotion, website update, holiday packages creation, tour leader services.
- 1 year and 6 months, Apr 2008 - Sep 2009
Interpreter and Translator - Italian / English
Lucca Promos Scrl
Interpreter Italian-English, during the events organize to promote the local companies and connect them with the international context.
- 1 year and 8 months, Nov 2007 - Jun 2009
Teacher of Technology
Ministero della Pubblica Istruzione
- 4 months, Jun 2008 - Sep 2008
Shipment service and Customer Care
GLS Italy SPA
I was receiving customers' calls in the morning and managing the packages' registration in the afternoon. Mission through a temporary job agency (Sinterim - Pontedera IT)
Ausbildung von Laura Angelini
- 2 years and 4 months, Oct 2018 - Jan 2021
Management
LISAA / ESG Paris
Management - Communication - Marketing - Product Development - HR - Merchandising - Finance - Law - Sustainable Development - Fashion - Luxury
- 7 years and 6 months, Nov 1998 - Apr 2006
Architecture
Università degli Studi di Firenze
Sprachen
Italian
C2 (Verhandlungssicher / Muttersprachlich)
German
C1 (Fließend)
English
C1 (Fließend)
Spanish
B1-B2 (Gute Kenntnisse)
French
C1 (Fließend)
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