Laura Angelini
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Laura Angelini
- Bis heute 4 Jahre und 3 Monate, seit März 2021
Consultant and Trainer
webportage
Consultant in Marketing and Sustainable Development. Trainer in Management of Sustainable Businesses.
- 1 Jahr und 2 Monate, Juli 2018 - Aug. 2019
Client Advisor - Fashion & Luxury Brands
LVMH Client Services
Management of B2C Customer Relations for 2 International Luxury Brands. Related skills: - Customer Relations - Creation and follow-up of e-commerce orders - After-Sales assistance - Management of customer's complaints - Communication - Coordination with different departments (Marketing, Logistics, Retail, e-commerce, legal, Production, Quality).
- 3 Jahre und 4 Monate, Okt. 2014 - Jan. 2018
Team Leader Customer Service
Schawk!
In the field of pre-press, I have created a new department for Pharmaceutical Packaging and became the Team Leader of the related Customer Service. Related skills: - Project Management - Team Management & Coaching (HR processes and performance evaluation). - Quality Management - Lean Management - Coordination of International projects - Business Development & Account Management - Training Sessions and creation of training's Support Material
- 3 Monate, Juli 2014 - Sep. 2014
Multilingual Agent - International Assistance
Europ Assistance
In the insurance field, international B2C customer assistance with budget responsibility.
- 1 Jahr und 8 Monate, Nov. 2010 - Juni 2012
Customer Service Manager
Schawk!
Creation of a Project Management service in-house, at the client's production site in Italy Related skills: - Process Optimisation - Client Relations Management - Project Management - Change Management - International project coordination
- 7 Monate, Apr. 2010 - Okt. 2010
Supervisor
Trumpy Tours Srl
In the field of Cruises, organisation of touristic services for up to 2.000 customers a day. Relevant skills: - Organisation of services-related operations - Team coordination (20 to 50 team members) - Training - Reporting - Quality Check and Quality improvement - Benchmarking
- 3 Jahre und 3 Monate, Juli 2007 - Sep. 2010
Tour Leader & Advisor
Several Tour Operators
Incoming & Outgoing. Main activities: promotion, website update, holiday packages creation, tour leader services.
- 1 Jahr und 6 Monate, Apr. 2008 - Sep. 2009
Interpreter and Translator - Italian / English
Lucca Promos Scrl
Interpreter Italian-English, during the events organize to promote the local companies and connect them with the international context.
- 1 Jahr und 8 Monate, Nov. 2007 - Juni 2009
Teacher of Technology
Ministero della Pubblica Istruzione
- 4 Monate, Juni 2008 - Sep. 2008
Shipment service and Customer Care
GLS Italy SPA
I was receiving customers' calls in the morning and managing the packages' registration in the afternoon. Mission through a temporary job agency (Sinterim - Pontedera IT)
Ausbildung von Laura Angelini
- 2 Jahre und 4 Monate, Okt. 2018 - Jan. 2021
Management
LISAA / ESG Paris
Management - Communication - Marketing - Product Development - HR - Merchandising - Finance - Law - Sustainable Development - Fashion - Luxury
- 7 Jahre und 6 Monate, Nov. 1998 - Apr. 2006
Architecture
Università degli Studi di Firenze
Sprachen
Italienisch
Muttersprache
Deutsch
Fließend
Englisch
Fließend
Spanisch
Gut
Französisch
Fließend
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