Tabinda Aftab

My job involves initiating and maintaining corporate relations on behalf of my company. My job demands me to ensure complete customer satisfaction that guarantees long term relations with our customers and partners.In addition to this I'm involved with strategic level business development that includes developing business plans,sales forecast as well as devising and improving the marketing strategies.

I enjoyed a key role in Business Development strategy planning and execution. Reporting directly to the VP business development my job description included: Finding new business opportunities managing the business development process cycle Handling external negotiations as well as internal project related communication with the senior business development team and the technical teams. Developing technical/business proposals, marketing material and marketing plans.

Team Management: Ensuring everyone in the team has excellent knowledge of ISP service desk Support the team in achieving the quality service goals and targets. Co-ordinate and manage the day to day activities of the team . Motivating, training and organizing the team to deliver a first class service through formal and informal meetings, presentations and learning sessions. Development of technical support manuals and scripts. Problem Resolution Assist management for improvements to procedures and practi

Develop and Maintain business relationships Presenting the company to potential clients through direct communication in face to face meetings, telephone calls and emails Actively and successfully managed the sales process: lead generation; credentials pitch; developing proposal; negotiation; close; handover to the technical team;successful signoff Possess drive, motivation and acute attention to detail in ensuring every sales opportunity is captured and explored

Software Engineering