Tarek Abdo

Launched the adoption team including goals set, with KPIs to improve technology acceptance by 40% in the first nine months for SMB. Designed global training and peer-mentoring programs for the sales force; improved the pre-sales process efficiency with automation, and reduced customers' onboarding time by 75%. Overhauled the reporting process and improved targeted customer engagement by 100%. Led high-level presentations and demos for C-level and D-level management.

Deployed Project Management applications for Mega EPC (Engineering, Procurement, Construction) projects in the MENA region; and provided the first line of support to operations teams. Conducted Service Validation and Testing for new software releases. Developed & implemented full-cycle BPM (Business Process Management) Solutions with a special focus on the optimization phase. Prepared Business Analysis plans covering business and functional requirements.

Deployed open-source security systems to reduce the cost of licensing by 100%. Optimized hardware maintenance contracts and software security policies, resulting in improved customer satisfaction and contract renewal. Refined training material including presentations and courses sessions to shorten new hires' onboarding from weeks to days. Administered the budgeting and purchasing of Hardware or Software.