Company
Tatjana Schübel
Basic
Angestellt, Business Consultant | New Business Development & Digitalization, Mercedes-Benz Group
Abschluss: M.A. Marketingmanagement, IU | Internationale Hochschule
München, Germany
About me
Currently working in Global Contact Center Strategy & Management at Mercedes-Benz in Maastricht/Netherlands as Business Consultant for Program SPARK/ Business Development & Digitalization and Assistance Product Manager for SaaS within Mercedes-Benz Cars Marketing and Sales. Passionate for Social Media, Product Management, Customer Relationship- and Business Development Strategies. Effective communicator with Commercial awareness, project managing, social and organizational skills, as well as the willingness to go beyond daily work responsibility. Previous experience during and after studies at international companies in Germany, Italy, Kenya, Spain, Belgium and Netherlands within cross-cultural working environments and teams have cultivated a high appreciation and understanding of cultural sensitivity.
Timeline
Professional experience for Tatjana Schübel
Current 3 years and 3 months, since Apr 2019
Business Consultant | New Business Development & Digitalization
Mercedes-Benz GroupKey Contact role for New Business Development and Digitalization projects. Global Program Manager for Multi-Channel Contact Centers. Continuous improvement of customer satisfaction and Lead Generation mainly for Social Media and Live Chat Businesses in the After-Sales and Sales functions of Mercedes-Benz.
1 year and 4 months, Jan 2018 - Apr 2019
Senior Social Media | Brand Communication Manager
Mercedes-Benz Group• Main Key Contact for stakeholders (Agency, HQ) • Accountable for business objectives and plans within the department • Uncover new ways to partner in order to drive innovation and growth • Create, assist and evolve regional account strategies especially for German MB Retailers • Supporting the recruitment, on-boarding and training of new team members • Engaging customers within the social media channels, monitoring and observation via the CRM tool
Management/Dialogue within the official Daimler AG Social Media Accounts, CRM tool involvement
Responsibilities: • Participant full-day workshop in Berlin: Content "AIDA" model and Communication Training • Fundraising for nonprofit organization "World Vision" • Mandatory to work successfully as part of an ambitious team • Direct Marketing for NGO “World Vision” via Dialog Direct; in Berlin, Düsseldorf, Frankfurt/Main, Darmstadt and Wuppertal, Germany
7 months, Mar 2013 - Sep 2013
Erasmus Exchange | TUI Group Barcelona
TUI
Erasmus- Semester Abroad Internship in Barcelona, Spain • Contracting Department • CRM Tool Configuration • Key Account Contact for Stakeholders
3 months, Aug 2009 - Oct 2009
Internship Customer Relationship Management | Hospitality
Aberdare Safari Hotels, Kenya
Customer Services and Hospitality Management
2 months, Jul 2008 - Aug 2008
Student Exchange | Animation and Event Management
Jolly Animation Group, Albarella, Italy
Responsibilities: • Customer Care in German and English • Customer Consultancy • Planning and realization - Animation and Event Activities • Front desk
Educational background for Tatjana Schübel
2 years and 2 months, Dec 2017 - 2020
M.A Marketing Management
IU | Internationale Hochschule
Strategisches Management; Internationales Marketing; Current Issues in Marketing; Globald Branding; Brand Communication; Konsumentenverhalten und Marktforschung
1 year and 10 months, Sep 2014 - Jun 2016
B.A. Tourism and Project Management
DIPLOMA | Hochschule Nordhessen
Cultural Diversity, Destination Management and Project Management Structure
2 years and 9 months, Sep 2014 - May 2017
L’Institut Supérieur des Langues Vivantes, Francais
ULg | Université de Liège, Belgium
Francais Level A1-B2, Cours du soir
3 years and 10 months, Oct 2010 - Jul 2014
B.A. Business Administration
OTH | University of Applied Sciences Regensburg
Marketing & Communication
2 years and 11 months, Sep 2007 - Jul 2010
Hotel- and Tourismmanagement
Berufsfachschule Wiesau
Dual System for Vocational College Degree + Training as an Assistant for Hotel- and Tourismmanagement
Languages
German
First language
English
Fluent
French
Intermediate
Spanish
Basic