Taynah Calixto
Skills
Timeline
Professional experience for Taynah Calixto
- Current 4 years and 9 months, since Jan 2022
Freelance/Short-Term Marketing Consultant
Ipsos; IPSD Global; INSIDE Insights
Ipsos Germany: Participation in the organisation and implementation of national and international ad hoc studies. Support, organisation and control of sub-processes including presentations, project-related research, questionnaires, tabulations and statistical overviews for Over The Counter (OTC) clients. Inside Insights : Specialized craft and execution of customer experience programs for small and medium business in Brazil and Chile.
- 8 months, Jul 2021 - Feb 2022
Marketing Insights and Analytics Associate
Google
Customer Roadmaping: Responsible for mapping and acting in CX opportunities post Amazon Experience, Logistics CX projects, Litigation projects Incoming Call CX improvement, emerging issues and daily jobs to reduce number of contacts. +36% Problem Resolution Rate +28% Survey Response rate +15% increase in Call retention rate.
- 2 years and 1 month, Feb 2019 - Feb 2021
Business Development Intern
Procter and Gamble
Market Research : responsible for Electric Shavers Category. Tools such as TGI, Euromonitor, Priced, Mintel, Sprinklr, Google trends and Google analytics, and others provided data, afterwards analysed in Excel and BI Tools. 2 Million USD Growth Impact by the lauching of new products
Languages
German
C1 (Fluent)
English
C1 (Fluent)
Spanish
C1 (Fluent)
Portuguese
C2 (Expert / native speaker)
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