Tena Srdelic
Bis 2022, Professional Diploma in UX Design, UX Design Institute
Berlin, Deutschland
Über mich
UX designer | French language specialist | Customer relations specialist | Photography enthusiast | E-commerce | Customer Care 2nd Level Representative @expondo
Werdegang
Berufserfahrung von Tena Srdelic
Professional contact for the internal process of CC team (answering employees' and external agents' questions on processes, supporting Team leaders) / Checking the content of the warehouse management system (repair reports, hold, helpwarehouse, etc.) / Support in the preparation of process trainings / Processing and follow-up on open cases in collaboration with the Dispo department/ Handling of enquiries and disputes related to marketplaces (Amazon A-Z claims, eBay, etc) and payment systems (PayPal, Klarna)
Customer care / Quotations for product queries / Customer master data / Technical Consultation/ After Sales Service
2 Jahre und 2 Monate, Juni 2016 - Juli 2018
Customer Relations Representative
PANDORA Jewelry GmbH - Pandora EMEA Distribution Center - Hamburg
• Providing customer service to Pandora's B2B and B2C clients within the French and Belgian market • Processing of customer’s requests pertaining to orders, wrong deliveries, delivery discrepancies, returns and customer’s complaints verbally and written • Assisting the B2B customers through amending and placing orders, providing stock and product information, coordinating the store openings, processing incidents related to lost or damaged parcels
Associate in the cultural project "Audience development for dance projects"
Croatian Institute for Movement and Dance
Missions and tasks accomplished: • Activities related to audience development & marketing (organisation of dance workshops, performances & productions) in Zagreb Dance Centre • Collaboration in the creation of program of Zagreb Dance Centre (through social media, weekly newsletter, Facebook fan page activity) • Translation of texts & promotional materials for the internet site of the Zagreb Dance Centre
Travel consultant for French, Belgian & English market
ADRIATICA.NET, online travel agency
Missions and tasks accomplished: • Daily communication with customers via phone & e-mail • Answering to customer’s inquiries regarding destinations, transportation, accommodation and travel costs, and the recommendations of products that suit their needs • Planning and organization of travel itinerary for individuals or groups • Online booking of accommodation • Promotion of particular destinations, of package tours and other services offered by the agency
Assistant to Press Attaché
Agency OBSERVATOIRE
Missions and tasks accomplished: • Media promotion of visual arts exhibitions • Media promotion of the exhibition ‘’Pierre Paulin-Le Design au pouvoir’’ (at La Galerie des Gobelins) and “Vlaminck-Un instinct fauve" (at Musée du Luxembourg); daily communication via e-mail & phone with French & international journalists
Translator
BOOKGLOBE, publishing house
Translations of comics from French to Croatian for Croatian publishing house Bookglobe, Zagreb (original titles: Godard: Martin Milan-Une ombre est passée, Bookglobe, Zagreb, November 2012; M. Tillieux: Tout Gil Jourdan-Aventures exotiques, Bookglobe, Zagreb, December 2012)
Project Assistant
CROATIAN INDEPENDENT ARTIST
PR and organisation of Silvije Petranovic Bartch’s exhibition in Paris TABLEAU DE L'OUBLI
Receptionist at the reception desk of France Television Distribution
AGENCY CITY ONE
Missions and tasks accomplished: secretary work, administration, reception of visitors, mailing, correspondence, communication in the international environment
Professor of French language
ALLIANCE FRANÇAISE OF ZAGREB
Pedagogical Training and School Teaching Practice / Learning of French as a foreign language
Ausbildung von Tena Srdelic
1 Jahr und 1 Monat, Juli 2021 - Juli 2022
Professional Diploma in UX Design
UX Design Institute
User research studies, analysis frameworks, desktop and mobile workflows such as registration, onboarding and payment, design and build of high-fidelity prototypes, annotation of wireframe specifications for developer handover.
1 Jahr, Okt. 2008 - Sep. 2009
History and Sociology of Cultural Mediation
University of Paris 3-Sorbonne Nouvelle
Sociology of art, cinema, medias and culture
1 Jahr und 3 Monate, Okt. 2007 - Dez. 2008
Cultural project management-Audience development
University of Paris X-Nanterre
Sociology of culture, cultural policy, audio-visual production, media and culture, publishing, ethnology
7 Jahre, Okt. 1996 - Sep. 2003
French and Russian Language and Literature
Faculty of Humanities and Social Sciences, University of Zagreb
Language exercises, history and civilization, general linguistics, phonetics of a foreign language, foreign language teaching methods, literature, the history of foreign language, literary theory
Sprachen
Englisch
Fließend
Französisch
Fließend
Russisch
Gut
Deutsch
Gut