Teresa Effenberg

• Various occupations with volunteering, schooling, training programs

• Documentation of project activities and levels with MC Excel • Sorting, packaging and systemizing an high volume of documents for a better access and more efficiency • Project management and planning and connecting with different parts of the company • Viewing special policies for windturbines and summarize them for further considerations • Providing and presenting presentations and workshops with MS PowerPoint and other programs • Organizing team appointments, leading meetings and events

• Responsible for online booking of business travels, flights, hotels and rental cars • Contract Negotiations with corporate partners • Financial optimizing and documentation of travel expenses • Excellent with Customer Service and Stress Management • Managed front desk operations, including high call volume via multi-line telephone system • Directed efficient calendar management and boardroom booking system daily by using the Internet and computer systems

• Professional and high level service for business customers • Online bookings, flight changes and cancellations with special tools for corporate travels (Amadeus Vista, HRS, OBE and others) • Organization of Visa for customers for any country, collecting documents and creating of visa applications • Providing excellent customer service in case of cancellations and rebooking • Accounting and Budgeting • Work in partnership with airlines, hotel chains and other companies to maximize sales and profit

Apprenticeship at BCD Travel with a high standart Training at the BBS III school in Mainz, Diploma Travel Agent.