Terry Jackson

Asolva, Inc. develops software solutions for the healthcare and education markets. As a Software Support Specialist my primary responsibilities include responding to customer issues regarding Asolva software products. Troubleshooting problems, and keeping customers up-to-date on technical solutions.

I work all levels of the technical sales and product support including order entry, consumer education and technical support for DynaMetric products and third party applications. I’m responsible for providing technical assistance for web conferencing, audio conferencing, computer software and hardware, telecommunications, voice logging, telephone recording products and much more.

Mlabs manufactures a revolutionary MULTIPOINT-TO-MULTIPOINT video conferencing technology. I was responsible for preparing and conducting demonstrations regarding the different conferencing systems. It was my responsibly to demonstrate the company’s technology to customers, potential clients, investors. I was also responsible for technical support, determining customer problems and solving customer problems.

Clear Essence Cosmetics manufactures a proud line of skin care products for people of color. I was responsible for Internet technical support, where I determined customer problems, solved customer problems and assisted customers with the company’s website and online ordering. Responded to International customer inquiries via the 800 line and email, I also settled disputes regarding client-billing issues, order status, check and credit card processing.