Thao Anh Nguyen

 Check-in, check-out  Taking reservation to the individual guests and groups  Communicating with guests and helping Guests solve the problems while staying in hotel  Front Office Tasks (replying email, taking booking, telephone, making deposit, etc.)  Supporting the breakfast service

 Taking in room dining  Taking guests request through telephone (laundry, lost and found, luggage)  Guest service techniques and team work  Supporting Banquet team on APEC conference

- Assist consultants in admission to the professional constructor engineering training classes and do tasks related to service delivery process assigned by Consultants. - Manage education activities; organize the professional constructor engineering training classes; complete the classes’ recording report and customer surveys - Support for celebrations and events; arranging classes; produce detailed proposals for events and marketing strategies

 Negotiate with customers,  Introduce and sell products  Get contracts for making school Uniforms