Thomas Lane Mack

Responsible for all business operations: Sales, Operations, Finance and Accounting, Human Resources with direct hands on management of a team consisting of 15 salaried and 50 hourly associates. Increased sales 66%, from $6M to excess of $10M/year, increased GM% by 52% in first year. Reestablished customer base as a result of focused strategic territory analysis; adding diversification in customer as well as product mix.

Created, implemented, and maintained companywide standards of quality control for business operations. Obtained ISO 9001 certification within first six months of service. Maintained continuous compliance with customer’s Quality Management Systems serving as both auditor and consultant for and with customers. Responsible for financial controlling with sales of $35M/year and Human Resources for staff of 50+ associates. Led the integration of financial reporting and HR standards of operational procedures.

Guided internal processes and their effective integration across multiple business units. • Designed, developed, implemented commission sales plan based upon SAP financial systems. • Redefined regional sales teams from job description, reporting structure, and standards of operational procedure. • Served as ista NA’s key representative on the international Sales Improvement Team creating and implementing standard operational procedures throughout ista’s global portfolio.

Certificate course successfully completed.

Bachelor of Science successfully achieved.