Thomas Grunewald

Basic

Angestellt, Architecture & Innovation Lead - Salesforce Business Group ASGR, Accenture Technologie Solutions GmbH

Jena, Germany

Skills

CRM Consulting
CRM Strategy
CRM Implementation
CRM Process
Cloud Computing
Process Optimization
Business Process Management
Service Cloud Consulting
Salesforce Training
Event Management
Opensource
Service Management

Timeline

Professional experience for Thomas Grunewald

  • Current 4 years, since Jan 2019

    Architecture & Innovation Lead - Salesforce Business Group ASGR

    Accenture Technologie Solutions GmbH

  • Current 9 years and 5 months, since Aug 2013

    Senior Business Consultant/ Trainer

    ClientHouse

    Full scope consulting from processes to solution architecture and implementation on the force.com (salesforce.com) platform. Specialized in service and support area. Conduction of end user training and official Salesforce.com Admin and Developer Training.

  • Current 12 years and 1 month, since Dec 2010

    Business Consultant/Trainer

    ClientHouse GmbH

    Consulting for CRM Solutions - Salesforce.com - Planing & Implementation. Responsible for the Competence Center "Service and Support" that provides excellent, state-of-the-art Customer Service Solutions to our clients.

  • 4 months, Nov 2009 - Feb 2010

    Project Assistent

    Conventus Congressmanagement & Marketing GmbH

    assistance in event planing, website content maintenance, on site technical support, social media

  • 7 months, Apr 2009 - Oct 2009

    Intern in Sales and Marketing

    Carl Zeiss Microimaging Inc., USA

    business analysis, process documentation, quality management, ISO 9000, marketing assistant

  • 8 months, Mar 2009 - Oct 2009

    Student Assistant

    Friedrich Schiller Universität Jena

    website administration, data mining, online survey creation

  • 5 months, Dec 2004 - Apr 2005

    Intern at cooperate Web Team

    Carl Zeiss Jena GmbH

    market analysis content maintenance sample implementation of P3P privacy policies programming

Educational background for Thomas Grunewald

  • 5 years and 4 months, Jul 2005 - Oct 2010

    Betriebstwirtschaft (Business Administration)

    Friedrich Schiller Universität Jena

    Marketing Management, Controlling, Accounting, Information Technology

Languages

  • English

    Fluent

  • German

    First language

  • French

    Basic

Wants

crm
consultung
training
service management
technical service
marketing
sales
internet
web
opensource
ecommerce
communications
social media

Interests

drupal
marketing
internet
social media
opensource
ubuntu
nas
htpc
communications
cms
seo
blogging
photography
hiking
alpin ski
gardening
cars
volleyball

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