Thomas Walther

Lead a team of 10 analysts and programmers for the Customer Relationship Management (CRM) systems. Directed individuals and integrated timelines between projects and operations to support a staff of 900 in Sales.

Established a reliable team of analysts and programmers to support the Revenue Management System, and obtained ownership of the business specific customizations. Managed development, testing, and delivery of major upgrade projects. Guided business decisions with operational insight and technical recommendations.

Supported the customer service and billing departments handling millions of insurance customer accounts and related financial transactions. Developed data audits, data mining reports, and cleansing processes.

Developed and implemented the financial data warehouse (DW) for this Johnson & Johnson Company. Provided the foundation for a Hyperion/Essbase front-end with a customized entity relationship (ER) data structure.

Planned and executed the full life cycle development and delivery of a CRM application. Mentored a developer in business analysis, guided a database engineer in coding efficiency, and coordinated design consistency.

Managed developers in a reengineering project of the sales reporting system. Supervised sales crediting calculations and provided analyses and business insights for field support decisions.

Designed a Business Intelligence (BI) tool for a data warehouse project.