Tim Laufenberg

- Maintaining and building business network - Maintaining and building existing relations (cross and up selling) at the technical, tactical and strategic levels - Account management and relationship management for assigned accounts - Close collaboration with New Business Development and Provisioning - Following up on cancellations and non compliance with commitments - Answering calls, chats, emails and tickets

• Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, webchat, phone, and email. • Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible. • Perform data entry and order processing functions. • Provide information to customers on in-game related issues, account status, transactions, and billing issues. • Peer Coaching and Training