Timmo Gunst

- Making sure our brand identity is reflected appropriately by our Design your own Case service by approving the printed designs - Replying to customer requests on various platforms on a daily basis, ensuring a high standard in our reply quality and therefore securing customer loyalty - Hire and train new German customer support agents - Evaluate our agents throughout the year to ensure a high work quality - Quarterly reports of customer support data to ensure an alignment with our company goals

- Managing kindergarten classes aged two to six years with up to 14 students - Preparing lesson plans, supply lists and schedules - Preparing, performing and leading events, such as Christmas event, Halloween event, Mother’s Day and Graduation Show - Teaching a variety of classes including: phonics, writing, reading, math, art, PE, role play, music, cooking, science and outdoor activities - Creating and correcting homework sheets - Evaluating students’ learning progress - Writing assessments for the parents

- First contact for customers by phone, e-mail and face-to-face - Proposal creation for customers - Managing customized projects - Planning of buisness development and marketing strategies - Travelling to exhibitions around the world for customer relations - Creating service portfolio - Managing client database - Improving team-efficiency by introducing MS OneNote and Google Drive

- Updating teaching materials from Microsoft Office 2010 to Microsoft Office 2013 / 2016 - Customizing teaching materials and presentations to suit the corporate design

Ich bin derzeit DH-Student und durchlaufe einen wechsel von Theorie- und Praxisphase. In der drei monatigen Theoriephase befinde ich mich an der DHBW-Stuttgart und nehme an Vorlesungen und Seminaren zu meiner Studiengangsrichtung "Wirtschaftsinformatik" teil. In der Praxisphase, welche 3-6 Monate lang ist, werde ich in verschiedenen Abteilungen versetzt und bekomme unterschiedlichste projekte zugeteilt, welche ich dann selbstständig in der Zeit der Praxisphase lösen muss.