Timo Neff

- Established IT Service Management Framework for ~100 automated business processes based on ITIL (ServiceNow) standardizing resolution process across three Service Levels. - Introduced Event Management leveraging intelligent monitoring (Splunk) minimizing Recovery Time Objective (RTO). - Reviewed digital process automation solutions (process flow, data model, user and system interfaces) ensuring governance and design standards

- Planned resources to deliver 50+ digital process automation projects. - Conceptualized case studies and executed interviews for the recruitment of specialists for 4+ automation technologies (e.g. ABBYY, UiPath, Bizagi, MS Power). - Defined and assessed goal achievements driving personal development plans for an intercultural team of ~25 automation developers.

- Managed pilot project of a Natural Language Processing solution. - Analyzed the market and executed proof of concepts of various digital process automation tools. - Specified requirements based in collaboration solutions simplifying communications.

6 Internships: - Global Chief Data Office | Transformation & Operations (Armonk, USA) - Watson IoT Consulting | Global Business Services (Munich, GER) - Global Chief Data Office | Transformation & Operations (Armonk, USA) - Business Process Services | Global Business Services (Duesseldorf, GER) - Integrated Account | Sales & Distribution (Ehningen, GER) - Marketing | CeBIT Response & Lead-Management (Mannheim, GER)

- Consulted on consumer electronics, network and backup solutions for private and small enterprise customers. - Enabled end users to work with iOS, MacOS, and Microsoft Office. - Supported technical issues with Macs and iPhones.

Sales & Consulting