Timo Sackmann

Angestellt, CX Network Lead Smart Healthcare, Deutsche Telekom AG
Bonn, Germany

Fähigkeiten und Kenntnisse

User Experience
Human-Computer-Interaction
Internet of Things
Conversion Optimization
Design Research
Design Thinking
Voice User Interface Design
Coaching
Scrum
Agile Entwicklung
Customer Experience Management
User Research
Prototyping
Technologie
KI
Künstliche Intelligenz
IT-Consulting
Online shopping

Werdegang

Berufserfahrung von Timo Sackmann

  • Current 4 years and 5 months, since Jan 2022

    CX Network Lead Smart Healthcare

    Deutsche Telekom AG
  • Current 10 years and 5 months, since Jan 2016

    User Experience Researcher & Design Thinking Coach

    Freelancer/Selbständig

  • 3 years and 1 month, Jan 2019 - 2022

    Lead Consultant Retail Experience & New Work

    T-Systems

  • 2 years and 3 months, Oct 2016 - Dec 2018

    Sr Specialist Experience Innovation & Customer Insights

    Hugo Boss AG, Metzingen

    Fostering human-centric innovation by Design Thinking & Lean Startup Coaching teams regarding methods of User Experience and Usability User research, prototyping and testing

  • 9 months, Feb 2016 - Oct 2016

    Senior Specialist User Experience (eCommerce)

    Hugo Boss AG, Metzingen

    User Experience (UX) and Conversion Optimization of the online store User testing for the relaunch of the online store and app End-to-End Customer Experience KPIs

  • 3 years and 9 months, Apr 2012 - Dec 2015

    Manager in the User Experience Center

    Deutsche Telekom AG, Products & Innovation

    Professional Leadership of a Customer Experience Team of up to 8 people Lab and Field Research for Strategic Customer Experience Consulting Hiring and steering of external agencies

  • 2 years and 6 months, Nov 2009 - Apr 2012

    Expert User Experience Center

    Deutsche Telekom AG
  • 8 months, Jan 2009 - Aug 2009

    User Experience Consultant

    User Experience Researcher at Telekom Innovation Laboratories

    • Mobile Applications • Location-Based-Gaming • Quality of Service (QoS) and Quality of Experience (QoE) of IPTV Services

  • 2 years, Jan 2007 - Dec 2008

    Usability Consultant (Collegiate Assistant)

    Center for eLearning VirtUOS

    Usability Engineering and Customer Satisfaction of eLearning platform and related tools Conduction of Online Surveys and Interviews Close Cooperation with developers other product stakeholders

  • 4 years and 8 months, May 2004 - Dec 2008

    Editorial Journalist

    Neue Osnabrücker Zeitung

  • 8 months, Aug 2007 - Mar 2008

    User Experience Researcher (Collegiate Assistant)

    Fraunhofer Institut für Arbeitswirtschaft und Organisation

Ausbildung von Timo Sackmann

  • Cognitive Science

    University

    Human-Computer Interaction Usability Engineering Engineering Psychology

  • Cognitive Science

    University

    Computer Sciences Empirical Methods Neuroscience Cognitive Psychology Human-Computer Interaction

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    A1-A2 (Grundkenntnisse)

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