Tobias Hartmann

Cross‑border operations: Manage import/export flows for e‑commerce shipments. Swiss customs: Ensure compliance and prepare customs documentation. Clearance coordination: Liaise with internal teams and external partners to speed releases. Customer support: Handle international inquiries by phone and email.

~30 complex tickets/day in Zendesk (orders, warranties, billing, product & logistics). Written support: Clear, service‑oriented email and ticket responses; follow‑ups. Escalations & coordination: Root‑cause analysis and handover to Logistics, Finance, Product. Knowledge management: Maintain ticket records and update standard replies.

Multichannel support: Phone, email and platform guidance in German and English. Intensive onboarding: Three‑month training in digital banking, wealth products and FINMA rules. Platform advisory: Portfolio reviews and platform walkthroughs. Cross‑functional work: Coordinate with Ops, IT, Sales, Legal, Marketing and Trading.

Launched an AI‑assisted outbound service for early B2B/AI startups. Ran outreach campaigns, lead research and appointment setting; built simple CRM pipelines. Feasibility study with deininvestor.ch validating market and business assumptions.

Outbound prospecting using Salesforce, Outreach and Sales Navigator. Two ABM campaigns for Sysmex Europe and GE Healthcare: 2‑week campaigns with bespoke landing pages and CTAs that booked meetings with DACH decision makers. Qualified leads and handed over meetings to Account Executives.

Improved CX and order fulfillment; built and managed Shopify and WordPress shops. Delivered data‑driven performance improvements and infrastructure recommendations.

Technical support for software and API integrations; customer trainings and internal knowledge contributions. Managed German enterprise accounts and upsold premium support.

Frontline support across mobility, e‑commerce and web services: incident handling, logistics coordination, reservations and onboarding.