Tobias Walter

Angestellt, 2nd Level Support Spezialist, retail7
Jena, Germany

Fähigkeiten und Kenntnisse

Internet
Media
IT
Technical support
Help Desk
Art
Music
costumer relations
HR
Support
Management
Lösung

Werdegang

Berufserfahrung von Tobias Walter

  • Current 4 years and 4 months, since Feb 2022

    2nd Level Support Spezialist

    retail7
  • Current 7 years and 2 months, since Apr 2019

    Technical Support Engineer

    Wunschloesung.com

    Customer Relations, Incident Managment

  • 1 year and 6 months, Oct 2017 - Mar 2019

    Technical Support Engineer

    salesforce.com Germany GmbH
  • 3 years and 3 months, Jul 2014 - Sep 2017

    Technical Support Engineer

    Demandware

    Customer Relations, Incident Managment

  • 3 years and 4 months, Mar 2011 - Jun 2014

    Customer Consultant

    AGETO

  • 3 years and 6 months, Sep 2007 - Feb 2011

    Incident & Currency Management Agent

    NCR Ungarn (www.ncr.com)

    Provide multi- lingual support 7 days a week, 24 hours a day across multi vendor SST’s for a wide variety of SST network environmentsProviding an end-to-end solution for all of the customer’s needs within the SST Channel. Manage all reported incidents electronically or manually to closure. The Incident management Agent provides a single point of accountability and contact for operational and management concerns within the ATM network.The objective of my duty is to provide quality support with a high degree

  • 2 years and 1 month, Sep 2005 - Sep 2007

    Lead Technical Support

    Enzyme Testing Labs (www.enzyme.org)

    Overseeing and managing a multilingual technical support team working on different tasks/projects. Schedule and solve tasks such as translations in various European languages. Dealing directly with the costumer, to solve global support problems. Working on efficiency procedures related to costumer support as well as ISO 9001:2000 Certification.

Sprachen

  • English

    C1 (Fließend)

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • French

    A1-A2 (Grundkenntnisse)

  • Dutch

    A1-A2 (Grundkenntnisse)

  • Russian

    A1-A2 (Grundkenntnisse)

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