Tomislav Horvatek

• Oversee the development and implementation of training programs focused on data center operations and management. • Facilitate seamless on-boarding by ensuring new hires have necessary tools and resources. • Coordinate with instructors and support staff to deliver high-quality training sessions. • Manage and support apprenticeship (Ausbildung) programs, bridging the gap between academic knowledge and practical skills. • Enhancing curriculum and contributing to cross-functional initiatives.

Acting as Team Lead, monitoring team performance, organizing and assigning daily priorities while respecting SLAs. / Foster seamless collaboration with cross-functional teams, facilitating effective communication, and working towards shared goals. / Proficiently manage hardware, Linux, and networking device issues, ensuring uninterrupted operations and swift issue resolution. / Execute timely upgrades and rebuilds for servers and networking devices to maintain alignment with evolving infrastructure needs.

Responsible for server/storage hardware and networking troubleshooting, on-time replacement, rebuild or upgrades of network and server components. Linux administration and troubleshooting. Assisting on internal projects and operational requirements to proactively mitigate issues and/or capacity expansion plans. Collaboration with cross-functional teams, respecting SLAs and priorities. Participate in Data Center cooling and Power events. Contribute to train, develop team peers and recruit best talent.

Implementing and configuring Windows/Linux operating systems and network equipment for technical protection systems. / Contributing to the development of in-house developed unified supervision and management system. / System administration and maintenance of data protection system to ensure information security and confidentiality. / Developing and maintaining automation scripts to enhance system efficiency, decrease human intervention time for repetitive tasks, and streamline work processes.

Attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collected prior to producing a solution. Provide technical solutions in a professional manner and to agreed timeframes. Create and confidently deliver technical presentations internally and externally. Sell technical solutions to the customer with professionalism and enthusiasm. Creating detailed technical documentation with implementation details.

Providing comprehensive support and technical solution for Dell EMC and IBM storage portfolio. Actively working with customer on planning, design, procurement and deployment of proposed solution. Annually held technical presentations with focus on business aspects and customer benefits. Develop and maintain high level relationships with vendors to increase selling opportunities. Work closely with internal field engineers’ team to define project scope. Writing technical documentation for proposed solution.

Member of hospital committee for modernization of IT systems. Responsible for application systems to meet regulatory requirements. Database maintenance and software customization for existing legacy application systems. Installation and maintenance of Windows server and client environments.

Responsible for sales and procurement activities. Conducting sales and marketing activities. Creating weekly sales reports to management. Guided all teams through full product lifecycles and provided technical guidance and assistance. Designing storage solutions, SAN and virtualization environments according to project and customer needs. Preparing custom solutions based on customer request or business needs. Writing technical and project documentation.