Tony Pynes

Commercial, industrial and historical building inspections and assessments.

Accomplished and versatile executive with a strong track record of business development, developing new services practices, and taking a hands-on approach to developing quality programs that meet internal metrics and partnership SLAs as well. Currently helping clients on the East Coast - US to improve IT operations and implement service delivery tools.

Senior Manager, Global ITSM Alliances and Business Development Negotiated intellectual property licensing and contracted high end services contracts Evangelized internally for new ITSM offerings. Jumpstarted new global services offerings

Liaison to ecommerce business executives to ensure IT alignment with business. As primary onsite executive managed technical infrastructure for fulfillment centers, contact center and data center. Senior leader working directly with management to ensure delivery of best practices across enterprise. Oversight of Problem Management, Change Management, Security Administration, and IT Procurement. • Implemented SAAS tool for global service operations.

Globalization strategy, project management, PMO leader, manager of project managers

Liaison to ecommerce business executives to ensure IT alignment with business. As primary onsite executive managed technical infrastructure for fulfillment centers, contact center and data center. Senior leader working directly with management to ensure delivery of best practices across enterprise. Oversight of Problem Management, Change Management, Security Administration, and IT Procurement.

Six Sigma ITIL