Trakool Manoonchai

Sales & Business Development (B2B) - Engages new leads, connects with customers over the phone, builds and maintains business relationships. - Discovers customer needs and offers the best-suited solutions by connecting customers to internal resources for full utilization of the technological potential. - Leads and facilitates in-store and online customer meetings and other business events. - Leads pipeline and account management, with the objective to maximize revenue generation through sales.

- This was under an internal career experience program. - Engaged customers by phone to help with order placing, general product information, online shopping issues, and technical trouble-shooting. - Crafted personalized solution and solve technical issues together with the customers. - Bridged and initiated dialogues between leaders at RCC, retail stores, and support teams to be well-informed on fast-changing situations.

- Discovered and supported the needs of customers, including offering complete solutions that enable product usage in the ways that meet their immediate needs and long-term satisfaction. - Promoted the customer journey by sharing product knowledge and connecting customers to the right subject-matter experts.

- Specialized in Sales & Marketing as well as Digital Marketing functions. - Engaged prospective companies which involved developing understanding on clients’ unique industrial needs, team cultures, and function-specific requirements in order to create agreement on recruitment partnership. - Assisted managers in the co-created placement strategy and go-to-market mapping.

Managed a self-owned trading business in consumer goods imported from the US. The channel was in both B2B (wholesale/retailers) and B2C markets.

Supported the daily administrative operation of a newly constructed community mall/fresh market, including coordinating and managing tenants’ relationship.