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Mustafa Coskun

Bis 2023, Lead Business Process Expert, AXA Group Operations Germany GmbH
Munich, Germany

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MUSTAFA COŞKUN

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antalya

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Geschäftsführer

Hof | Marktredwitz

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Skills

Problemlösungskompetenz
Beschaffung
Kundenbindung
Kundenzufriedenheit
Service Delivery Management
Kunst
TARGET
Vertragsmanagement
Strategischer Einkauf
Datentransformation
Projekteinkauf
Technischer Einkauf
Einkaufsorganisation
IT Governance
Technischer Service
Kontakt
Monitoring
Unternehmensstruktur
Infrastruktur
Outsourcing
Changemanagement
Betriebsorganisation
Kundenbeziehung
After Sales Management
CObIT
IT-Strategie
Projektmanagement
IT Service Management
Service Desk
Kundenservice
Business Development
Informationstechnologie
Verfahren
Project Management Office
Compliance
Produktportfolio
Offshore
Patentrecht
MS Office
Leistung
Kundenorientierung
Führung
Kommunikationsfähigkeit
Externes Audit
Prince2
Implementierung
Verhandlungsgeschick
Führungserfahrung
Facility Management
Beratung
Scaled Agile Framework
Jira
BMC Remedy
Eskalationsmanagement
Mitarbeiter
Lieferung
Enterprise Services Architecture
Engagement
Customer-Relationship-Management
Projekte
Bewertung
Wirtschaftsingenieurwesen
Blei
Qualitätskontrolle
Organisation (Verband)
Kontrolle
Data Quality
KPI
Zielstrebigkeit
Dashboards
ERP
Datenanalyse
Management
Prozesse
iGrafx
Omnitracker
Advise
user satisfaction
CPI
SMO
internal and external stakeholders
standardizing
User feedback
workflows
Koordination
Client
Metriken
Finanzen
Betriebsmodell
IT-Services
Stakeholdermanagement
Service
Demand Management
Finanzielle Führung
Projektplanung
Leadgenerierung
IT Infrastructure Library
Problem
ARIS
Kreativität
Budget
Beschwerdemanagement
Analytisches Denken
Servicequalität
ServiceNow
Qualitätsmanagement
Selbstbewusstsein
Veränderung
Digitalisierung
Partnerschaft
ISO
Wertschöpfung
Kunde
Design Thinking
Minitab
BPMN
Customer Experience Management
Qlik Sense
QoS
Globalisierung
Audit
Business Intelligence
Immobilien
Business Process Management
Prozessentwicklung
Prozessoptimierung
Prozessanalyse
Six Sigma
Geschäftsprozesse
Prozessmodellierung
Lean Management

Timeline

Professional experience for Mustafa Coskun

  • Current 2 years and 3 months, since May 2023

    Lead Business Process Expert

    AXA Group Operations Germany GmbH

  • Current 2 years and 3 months, since May 2023

    Lead Business Process Expert

    AXA Group Operations Germany GmbH

  • 7 months, May 2023 - Nov 2023

    Lead Business Process Expert

    AXA Group Operations Germany GmbH

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