Tugba Akbas

Management of 3 key accounts which are located in Albania, Kosovo and Slovenia Management of projects and change requests Preparing scope documents according to customer demand and business requirements Preparing detailed analyses documents including transaction flows, diagrams, screen designs, web services parameter set, message structures, user acceptance test (UAT) environment Supporting sales team (pre-sales activities for technical issues)

Working as Business Analyst for entertainment and events organization industry

Working closely with Business Units to analyze, define, clarify and gain approval of requirements related to processes, Being interface between business units, software developers, project manager and testers, Making analysis and documentation regarding the functional and usability requirements of the new business systems and applications, Working with both Waterfall and Agile development methodologies

Building credible and sustainable relations with all 359 licensed operators and other institutions like BTK, Mobilsiad, Telkoder etc. Management of end-to-end interconnection process from signature of agreement to launch traffic Identify interconnection process improvement areas, lead relevant teams Provide leadership, direction and motivation to the project team, work closely with all departments in line with project requirements

•Assist in operational processes • Assist in product management according to Mercedes-Benz Turkey's strategy • Follow up payments • Follow up tender advertisement • Adding the missing documents • Preparation of documents such as final calculation, inspection report etc. • Follow up development of potential customer

• Reported on competitors' sales data • Follow up other maintenance center’s visual media and all written press • Analysis of tender process • Evaluation of customer satisfaction strategies • Analysis of customer correspondence • Follow up development of potential customer • Analysis of Acas and other in-house programs • Participate in meeting with representatives of the customer