Umut Türköz

With over a decade of IT experience and a strong engineering background, I am a Senior Team Lead at Aselsan, a leading Turkish defense and technology company. Working as a team lead for the technical support team. I provide guidance and instruction to 10+ technical employees on the team. The team is supporting +10K total internal company employees. I delegate work, oversee progress toward goals, and coach team members as needed. I am also responsible for department projects and administrative-related work.

As a Project Manager, I supervise external clients’ projects from initiation through to delivery, ensuring technical compatibility and coordinating interdepartmental activities so the product or project is completed on schedule and within budget constraints.

The assigned engineer for account activities including customer impact situations due to hardware, software, performance, microcode, software, platform, application, and network environmental issues. In addition, provides account management and maintains Global Services internal system records for a given account or set of accounts. Acts as an EMC Global Services ambassador to the customer and as the customer's representative within EMC.

The assigned engineer for account activities including customer impact situations due to hardware, software, performance, microcode, software, platform, application, and network environmental issues. In addition, provides account management and maintains Global Services internal system records for a given account or set of accounts. Acts as an EMC Global Services ambassador to the customer and as the customer's representative within EMC.

Perform preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments. Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.

Perform preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments. Must be able to work under limited supervision with little direction from management and adheres to administrative policies and escalation procedures.