Vaishnavi Satyanarayan Prasad

• Ensured accurate and on-time processing of payments(invoices, expense reports and check requests) • Identify and resolve AR/AP billing discripencies to maintain system accuracy • Create, customize and manage all user profile configurations including dashboards and access control in ERP systems • Managed and resolved user helpdesk tickets and timesheet data queries for all finance systems • Budget loading for various clinical research projects • Serve as liaison between Accounts and Business development

• Trusted advisor to customers post purchase of any ClearTax service • Address customer queries associated with services including both not limited to Business Incorporation, Tax Registration, Accounting, Payroll, ROC Compliances, Audit, Direct Tax, Indirect Tax, GST, tax and advisory services. • Collaborated with Charted Accountants to ensure highest quality of service to customers • Responsible for accurate service content and monitoring of compliance issues

• Address client queries, related to product functionality and stock exchange content concerns across various asset classes including Equities, Derivatives, Commodities, Fixed Income securities etc. • Create and customise resolution process for client by collaborating with the Development Support groups, Content teams and Stock Exchanges • Responsible for client ticket queue management and resolution • Identify and suggest improvements for recurring problems, inferior processes or outdated procedures