Valeria Koltovski

• Sales • Key Account Management • Market responsibility - KPI related • Contractual negotiations & Revenue optimization • Customer Relationship Management – Point of contact (B2B) • Cooperation with international tourism associations

• Account Management (B2B) • Major point of reference for hotel partners • Improvement of efficiency of internal processes • Acquisition, cross- sell and contract negotiation activities • Consulting and revenue optimization for hotel partners • Reporting and analysis of the performance • Drafting & execution of mass mailing programs • Marketing & promotion of new seasonal deals • IT training for hotel partners – first level support

• Quality Check with selected hotels • Evaluation and reporting of service quality (contracted hotels) • KPI reporting to management

Master Thesis “Customer Satisfaction in Key Account Management”

• Online Marketing & Social Media activities • Marketing activities to target Russian markets • Guest Relations

• Responsible for internal logistics • Quality Management

Focus: Business Innovation, Entrepreneurship and Hospitality Management (Master Thesis in cooperation with Worldhotels AG: „Key Account Management & Customer Satisfaction“)

- Focus: Hotel Management, Organization, HR and Concept Development (Bachelor Thesis in cooperation with Vivai Software AG: Medical Tourism „Quality Beyond Boundaries“)