Vanessa Leismueller Palathunkal MSc

Responsible for: Reservations and Revenue Department Front Office including Bell Desk Housekeeping Florist

Managing all Internet Platforms; Pricing – Managing Daily Best Rates; Preparation of forecasts; Partly responsible for budgeting; Analysing Hotelligence Reports; Developing and implementing Promotions; Responsible for Weekly Business Review Meetings; Setup of the new PMS

Responsible for all VIP Reservations (in terms of UEFA Family and guests); Coordinating Meetings; Responsible for VIP Set up in Rooms; Link between the EURO 2008 SA and the Hilton Vienna Stadtpark; Responsible for complete coordination of Hotel Volunteers; Managing Hotel availability;

Responsible for Reception, Concierge, Housekeeping,Night Audit and Guest Relations; Guest Relations Shifts; Responsible for Health & Safety including the Health & Safety Audit; Responsible for the Quality Audit; Personal Development Reviews; Partly responsible for the Refurbishment; Developing new standards within my departments

Pre-Opening (all relevant pre-opening work); Drawing up hotel programmes - Opera and MARSHA; Accounting and Human Resources; Responsible for the Reservations team; Representing the GM during his absence; Manager on Duty; Participating in Cluster Meetings; Holding Marriott Trainings for new staff; Responsible for Brand Standard Audit

Responsible for all reservations (individual, groups, congress, banquet); Maintaining all booking platforms; Duty Manger; Representing the Front Office Manager and the Controlling clerk; Implementing New Promotions; Responsible for the set up of new PMS;

Guest relations; Reservations; All usual Front Office duties (Check in/out, cashiering as well as Accounts receivable, translating menus); Daily closing

Responsible for all reservations including banquets; Managing Internet Platforms; Representing the Front Office Manager; Accounts receivable; Translating menues;

Guest relations; Reservations; All usual Front Office duties (Check in/out, cashiering, translating menus)

Guest relations; All usual Front Office duties (Check in/out, cashiering); Supporting the Austrian Delegations; Training in reservations, Telephone Operator und Sales; P.R.O.G.R.E.S.S. Team Member

Guest relations; Reservations; All usual Front Office duties (Check in/out, cashiering, Accounts receivable, translating menu)

Guest relations; Reservations; All usual Front Office duties (Check in/out, cashiering, Accounts receivable, translating menus); Handling of conferences and meetings together with the Management;