Vasileios Ziogas

• New computers preparation, Software (according to Company policy and Licensing), hardware installation or preparation (where need it) • Problem Solving according to tickets request • Working with Active Directory, maintenance, new user or computer

• Responsible for diagnosing & resolving hardware, software & end users problems internal use & customer support. • Acting as the first point of contact for all IT & technical queries level 1& 2 support.

• Provide thorough support and problem resolution for internal employees. • Maintain composure and patience in face of difficult situations • Train new employees and explain protocols clearly and efficiently.

• Served as project lead for numerous IT projects, organizing and managing all phases of project development to ensure satisfactory and timely completion of deliverables. • Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.

• Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely • Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner. • Assist team members and provide support and solutions to customer queries and to meet company objectives