Eva Griffin

My role is quite varied, covering customer support, QA testing, documentation, and some basic programming. I support users of the English Papyrus Author software, and also write technical documentation for new features (new Wiki articles, how-to-guides, and content for the manual). I perform QA testing on both the English and the German (Papyrus Autor) versions. I have also been involved in improving the functionality of the spelling and grammar elements of the software.

Using my excellent communication, organisational and creative skills I developed and implemented a full, interactive & interesting careers programme. Including: • preparing career-based lesson plans & presentations, leading group & individual career sessions; • organising events, liaising with local employers, sourcing & booking speakers; • collating data and keeping up to date with labour market information, new opportunities and changes to relevant legislation.

Recognising my excellent customer support, problem solving and organisational skills I was promoted to Support Team Lead. As well as continuing with the more complex customer support issues and supervisory duties, I was also involved with QA testing and future development planning. In addition I re-wrote and ran the ‘Support Product Workshop’ for Iris employees and their resellers.

Dealing with inbound support queries relating to the Exchequer software system, this role required strong problem solving skills, excellent communication skills (written and verbal), patience and commitment. My ability to work effectively under pressure and to show initiative led to me being primarily responsible for in-depth issues.

I was especially interested in privacy, European and Human Rights laws