Veda Mandavkar

Conduct Information Systems Audit.Identify the system vulnerabilities and assist the IT operational teams with the remediation of identified vulnerabilities. Document the Audit report with the key findings and recommendations. Prepare Executive-level monthly compliance reports (MIS).Review and support implementation of the ISMS.

Managed applications in the production environment. Logged incidents and service requests on LANDesk, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Monitored, managed and improved availability and performance of the production environments. Engaged with other teams to respond to incidents and resolve issues promptly. Documented and maintained service policies and procedures.

Provided application support in an IT Operations environment for PepsiCo’s in-house applications. Performed user account maintenance, troubleshoot hardware/software issues, managed incidents and provided resolution for end-users’ technical challenges. Logged incidents on Service Manager and documented details of software / hardware problems detected and their resolution steps. Escalated with internal and external support when necessary. Resolved all problems within the client’s SLAs.

Network Security High Speed Networks Computer Architecture I Internet Architecture and protocols Principles of communication networks