Vera Andrade

Conducting periodic reviews, event-driven reviews, onboarding new customers and terminating business relationship, in accordance with applicable AML policies and procedures; Performing background checks on customers, including PEP, sanctions and relevant negative news screening; Verifying documentation and data required for the KYC/AML process, in order to ensure compliance with all legal requirements; Collaborating with various teams to ensure timely and accurate delivery of AML/KYC process.

Managing and communicating with high end client partners on a regular basis; Providing a wide-range support regarding the incentive programs to client partners via e-mail, chat and telephone; Responding and resolving queries from partners and subsidiaries regarding incentive calculation, payment, disbursement and other related queries.

Supporting the team from São Paulo in Brasilia; Analyzing required documentation; Ensuring customer data was complete and accurate; Monitoring and reporting the progress of process; Archiving and scanning documents.

Conducting a meticulous analysis of claims to support decision-making within the claims processing framework; Analyzing sensitive and confidential data; Inserting and updating data into an internal data base; Requesting documents and additional information; Identifying and reporting issues to the appropriate sector; Archiving and scanning documents.

Checking sensitive and confidential data; Reviewing incoming documents from clients; Ensuring that all documents and data are in accordance with company policies; Escalating issues to adequate area.

Receiving incoming calls from customers; Responding to customer questions, complaints and requests; Inserting data into the internal system; Inputting and modifying service order requests based on customer needs; Management and resolution of customer complaints; Identifying and escalating priority issues; Documenting all calls information per standard operating procedures.