Verena Verhoolen

• Head of the Training, Process and Senior Teammate Team • Organisation and participation assessment centers • Develop and realize processes and concepts in collaboration with Process/Quality • Conception, coordination and execution of trainings • Coach Trainers and Teamleaders • Implement Talent Development (Traineeship for Senior Teammates and Teamleaders) • Frequent presentation of results in front of the client management in German and English

• Focus on coaching: Plan and implement concepts, action plans and workshops • Set up Coaching Guidelines and Framework for Teamleaders • Realise employee engagement programmes to motivate staff • Analysis of reports to derive and implement actions such as Team Learning Sessions • Optimise and implement processes and concepts in collaboration with Process/Training • Frequent presentation of KPI results in front of the client management in German and English

• Train all basic and upskill classes regarding product and tool knowledge as well as softskills • Update training materials concerning new product features and set up training sessions • Set-up and development of Callback Team • Certified by the client

• Teacher of German, French and Spanish • Year 7-11 • GCSE and NVQ courses; Board: AQA • Leader of the school teams in the language competition „A Place in Europe" • Member of the committee for "Gifted and Talented" and "Special Educational Needs" students • publications for the school newspaper

Modern Foreign Languages

Erasmus Scholarship

German Studies: Literature, Linguistics, Medieval Studies English Studies: English Literature Social Sciences: Sociology