Veronica Erdogan

Responsible for the day to day operations of both Restaurants. Supervise a staff of 15+ servers. Created schedules for both locations. Recruit and train new staff. Manage budgets. I was the first contact when needed planning for special events or caterings. Created menus and help with advertising and social media.

-Identified and referred participants, who appeared to be in need, to available department and community services. -Formulated and implemented basic welfare to work plans. -Determined eligibility of participants for public assistance programs and vocational services within the Extended Services team/unit. -Managed over 400 case load. Making sure eligibility and benefits are established correctly and working directly with families to support changes and needs through the process.

Monitored the day-to-day activities of the Merchant Support Center and email support. Responded to and resolve client issues in a timely and professional manner. Assisted with troubleshooting complex client problems associated with eCommerce websites. Collaborate with other departments to resolve issues if options are exhausted. Maintained documentation on issue resolution procedures.

Conducted substantial industry research and lead generation activities. Built and maintained data in the marketing automation and CRM systems. Research and building lists of prospective customers in target industries. Coordinates in collaboration with the UK Sales Manager the market research initiatives at Shopatron's European Division. Trained new analyst remotely for our European Division.

-Identifying new business opportunities in Latin America, Europe, and the United States. -Writing business proposals. -Following up proposals and prospects. -In-depth market studies. -Prospecting clients. -Maintaining and evolving CRM databases

-Contacted new and potential customers in Mexico, South America, Spain, and France. -Marketing research on infectious diseases, and drug abuse in California and Mexico. -Research of laws and regulations for import/export of products from the United States to Mexico. -Translation of catalog and important documents into Spanish

-Sold cell phones, plans, accessories, home lines, cable, and internet plans. -Built strong client relationship within a highly competitive environment. -Negotiated contracts and closed deals. -Resolved and aid with customers concerns.

Information Systems, ISCOR, Fundamentals of Finance, Intro to Operations MGT, MGT & ORG Behavior, Investments, International Business Finance, Doing Business Internationally, International Strategy and Integration, Global Marketing Strategy, Derivates & Risk Management, Intenet Marketing.

Economics, Accounting, Statistics, General Education Courses.