Víctor Alejandro Vega Villalobos

IT Specialist and Service Desk agent, providing remote technical assistance for users of the different financial institutions of BNP Paribas in its European offices (Spain, UK, Germany, Belgium, Italy, France, Netherlands, Portugal, etc.) in English and Spanish languages. Troubleshooting of Windows environments, Citrix Remote Desktop, package deployment via SCCM, bank tools (company's internal ones; external as Bloomberg, Symphony, etc.) and Microsoft Office Suite (2010-2016).

Performing Level 1 technical assistance functions for EVO Banco and Avantcard Ireland. Managing internal bank environments (Citrix XenDesktop and Remote App) operating the various banking tools (proprietary banking and financial management software, Vision Plus, etc). Resolution and management of hardware/software incidents and requests from users in the different branches, offices, call centres and other financial group locations.

Miscellaneous computer equipment repairs and mobile phone unlocks.

In charge of the company's website and the OS Ticketing platform. Maintenance of the company’s LAMP stack.

Translator of different kinds of content (commercial, legal and audio transcriptions) for various clients on the People Per Hour Platform.

Direct sale of electronic spare parts and repair of equipment to end customers.

Reservations management, in charge of client reception and billing. Assistance waiter for the restaurant service.

Cleaning and maintenance of private houses.