Victor Ademefun

-Providing advanced software support for payment solutions (front to back) offer by Worldline. -Troubleshooting software issues reported by customers and partners through our Regional Support, related to terminal payment software and platform. -Analyzing communication traces, application logs, reviewing source code/specifications and providing solutions in a timely manner. -Ensuring the quality of requests escalated (defect, enhancement, configuration…) with a deep analysis and conclusion to the appropriate

- Provided application support for global enterprise clients on Upland Software's Adestra (email marketing) and Rant & Rave (customer feedback/CX) platforms. - Triaged, diagnosed, and resolved inbound support tickets from clients across multiple regions via Zendesk, ensuring timely resolution within SLA targets. - Troubleshot platform configuration, API/webhook integration, and data-sync issues, and investigated email deliverability problems on Adestra. - Escalated complex or unresolved issues to engineerin

- Provided technical support to users of Oura Ring’s health and wellness technology, ensuring timely and accurate issue resolution. - Assisted clients with device setup, troubleshooting, connectivity issues, and app functionality across multiple platforms. - Managed and escalated complex technical cases using standardized procedures, ensuring high-quality service delivery. Collaborated with internal teams to identify recurring issues and contribute to product improvements. - Maintained strong customer satis

-Collaborated with senior developers in pair programming activities, contributing to the successful delivery of highquality software applications. -Enhanced software functionality through code enhancements and bug fixes, resulting in improved user experience and positive feedback from clients. -Actively participated in code reviews and training sessions, demonstrating a commitment to continuous learning and professional growth. -Proactively sought opportunities to expand technical knowledge, successfully ma