Victor Lombardi

I co-founded Nickel to provide consumers with affordable, easy-to-use financial planning tools. We built a financial plan generator that, like TurboTax, reduced a highly complex process to a simple questionnaire. My role encompassed business strategy, algorithm design, product design, and team lead.

I led a team of designers to create a greenfield application to enable Japanese insurance agents to conduct the entire sales process, from capturing leads through policy payment. The end result launched in June 2016 and leapfrogged the competition. I'm particularly proud of the process we created: a rapid cadence combining lean UX, localization, and agile development. (Consulting position)

I wrote a book published by Rosenfeld Media called "Why We Fail: Learning from Experience Design Failures" that is rated 5-stars on Amazon. I also provided product design and process advice to Oracle, Eze Software, and Autodesk.

Led the product design of a European internet subscription service. Managed the transition to a new platform, a redesign of the website, and creation of a mobile website and iPhone app. Turned the service around from monthly subscriber/revenue losses to consistent net gains in both areas. Ran all operations for an internal group that incubated three startup companies.

I created and taught the Business & Design class, a forum for helping design students understand business by learning business fundamental and working through a business and product development process.

Helped companies create new software products while building the capability to do so within their organizations. Clients included the New York Times, Rodale, AARP, the Federal Reserve Bank of New York, Reuters, and Elsevier.

Built the user-centered design practice within Corporate eBusiness, an internal consulting group. At any one time we serviced several of the 1500+ member companies of this Fortune 20 financial services company.

I taught both distance and onsite digital design classes.

Managed client project design teams and practiced information architecture, interaction design, and research/testing. Clients included Guardian Insurance, Sharp Electronics, J.P. Morgan Chase, Instinet, Indigo Books, Derby Bicycles, The Southern Poverty Law Center, Ford Motor Company, Verizon, Cisco Systems, PIMCO, Avaya, T-Mobile, and Office Depot. Managed a department of eleven information architects.