Vikram Jain

Led end‑to‑end IT Service Delivery for enterprise customers across Germany, ensuring stable operations, service quality, and continuous improvement in multi‑vendor environments. Responsibilities: • Ownership of service delivery, quality, and customer success • Leadership of multi‑vendor and cross‑cultural teams • Financial oversight, budgeting, and contract alignment • Stakeholder management at senior and executive levels • Driving continuous improvement and operational excellence

Managed complex IT operations for global clients, ensuring high service availability, strong governance, and measurable improvements in quality and efficiency. Responsibilities: • Service Delivery leadership across multiple accounts • KPI/SLA management and reporting • Process improvement and ITIL governance • Customer communication and escalation management • Transition and transformation leadership

Led IT operations, and infrastructure support teams for enterprise customers across BFSI, telecom, and manufacturing sectors. Responsibilities: • Daily operations management • Team leadership and performance management • Incident/Problem/Change governance • Customer communication and reporting • Vendor coordination and service improvement