Villi Braverman
Abschluss: Master, Universidade Católica Dom Bosco
São Paulo, Brasilien
Werdegang
Berufserfahrung von Villi Braverman
2 Jahre und 9 Monate, Apr. 2017 - Dez. 2019
Customer Success Manager
ViBra Assessoria
Responsible for empowering and nourishing customers with data driven and sales consulting of their competitive landscape [customer satisfaction surveys, market research, contact centeroperations] and operational and behaviural training services.
9 Monate, Jan. 2017 - Sep. 2017
Marketing Manager
Centro Serviços Avançados
Responsible for implementing the marketing area to thrive the B2B sales vertical and achieve brand repositioning.
3 Jahre und 11 Monate, Juni 2013 - Apr. 2017
Market Intelligence Manager
Haganá Segurança
Responsible for implementing the business intelligence unit and revenue team. Advanced in the integration of corporate data in the commercial funnel, sppeding up the maturity of commercial proposals by 20%. Accountable for the international portfolio of project management. Created an important competitive advatage through the development of an innovative tech SaaS mobile solution, resulting in an increase of 3,5% in sales.
1 Jahr und 6 Monate, Jan. 2012 - Juni 2013
Head of Customer Care
Propar Gestão de Negócios
Responsible for the customer experience business unit. Achieved above 85% satisfaction ratings, highest ever in customer satisfaction survey. innovated when carrying out online onboarding surveys during adoption process.
9 Jahre und 2 Monate, Nov. 2002 - Dez. 2011
Corporate Affairs Manager
Haganá Serviços Especiais
Responsible for implementing the customer ombudsman office. Responsible for ISO 9001 certification within 10 months, representing the Board, being the 1st organization certified in the segment nationwide.
Ausbildung von Villi Braverman
1 Jahr und 1 Monat, Aug. 2018 - Aug. 2019
International Project Management
Universidade Católica Dom Bosco
PMBOK
5 Jahre und 5 Monate, Aug. 2005 - Dez. 2010
Business Administration
Faculdade Flamingo
4 Jahre und 1 Monat, Aug. 1990 - Aug. 1994
Social Sciences
Hebrew University of Jerusalem
Sprachen
Englisch
Fließend
Hebräisch
Fließend
Spanisch
Fließend
Portugiesisch
Muttersprache