Vlad-Luca Bratu

Application Support & Digital Solutions: Provides technical support for internal and external users, managing and resolving 1st/2nd-level tickets and escalating when required. Collaborating on CRM and document management projects with internal teams and vendors. Analyzed workflows and implemented digital improvements. Configured and maintained enterprise applications. Delivered training sessions and created user documentation to support adoption.

Cloud-Based Development: Design and implement innovative cloud solutions tailored to enhance educational content delivery. Specialise in utilising AWS services, focusing on the development and integration of an AWS Lex chatbot that improves user interactions and content accessibility. Technical Consulting: Provide expert advice and support on IT solutions, helping to optimise and troubleshoot system deployments and operations.

IT Support & Administration: Primary contact for hardware/software issues; managed requests in ServiceNow. Administered Microsoft 365, DocuSign, Checkpoint VPN, PingID, AD/Azure AD, and user access. Troubleshot Windows/macOS, networking, and printers. Imaged and maintained PCs, laptops, and mobile devices. Managed asset lifecycle, badge access, and CMDB configuration items. Delivered bilingual (English/German) support and user training.