Mag. Vladimir Khachatryan

• Provide 2nd level technical support to the production systems for one of the leading companies in EU in IT/financial services industry – Atos Worldline • Support of POS terminals and TMS • Perform deployments and mass updates/upgrades of SW • Scheduling of device initiated application loads without the intervention of the merchant • Contract and Brand management in CMS, TMS and Acquiring systems • Troubleshooting and root cause analysis • Log/trace analysis • Incident/problem management

• Provided technical production support for Canadian mission critical brokerage applications • Performed investigation, troubleshooting and resolution of issues • Collaborated with development, QA and infrastructure team to identify and resolve incidents • Monitoring of production systems • Managed packages, performed configurations and deployments of production applications

• Administration and 2nd level support of Internet and Billing systems • Administration of PCRF servers • IP management for APNs, and static IP assignment • Cooperation with Supplier, License management • Profile configuration and provision • Participated in implementation of 4G/LTE network • Collaboration with cross-functional teams(sales, marketing, etc.) • Internet/multimedia projects' management • Development and support Internet/multimedia and M2M services (Tariffs, services and etc.)

• Administration, configuration and 2nd level tech. support of Internet Platform (CBOSSip, radius,PCRF, IP database, Cisco CSG2 (content billing), MDdrive, Prepaid Controller and Diameter servers), for provisioning, controlling, charging and billing. • Implementation of new internet/multimedia services based on requirements. • Implementation and support of M2M products for B2B segment. • Support and maintain new and existing products for internet users. • Support and maintain Blackberry services.

• Maintenance of AVAYA media servers (S8700, S8800) and media gateways (G650/G150). • Set-up and maintenance analog, digital and IP phones of Avaya. • Maintenance of NICE Perform system (call recording system). • Maintenance of CMS system (Call Manage, statistics and reporting system). • Creation and management of Avaya IVR services.

• 24x7 monitoring of IT network and Data Center via monitoring tools • 1st level technical support • Collaboration with 2nd level tech support • Software and hardware problem identification and solution • Incident and service requests management, analytics and reporting