Vladimir Shakhov

• Responsible for managing the full sales cycle from deal discovery to closure • Managed internal and external resources, driving the pipeline from scratch to over 7 million within less than a year. • Oversaw the sales to large enterprise customers, closing 2 largest international deals.

• Provided analytical support for daily activities of consultants and sales representatives. Created a system for regular sales reporting and results presentation • Managed sales pipeline reporting activities • Collected customer references • Delivered information to support sales operations on the client side always on time • Worked in a global environment with team members from all over the world • Prepared materials for weekly sales calls • Tracked top sales opportunities and developed forecasting

• Managed a team of Help Desk clerks (12 people) • Controlled performance and quality of provided technical services • Sett KPIs and created the strategy for future development against target plan • Negotiated with IT equipment and services suppliers • Developed processes and procedures for IT

• Managed Sales & Marketing activities. Negotiated customer contracts • Developed corporate strategy and successfully implemented it. Broke even in 4 months • Coordinated teamwork and developed highly efficient employee motivation schemes, which led to increases in productivity by 40%

• Resolved technical cases that were escalated from the first level of support • Provided personal support to C-Level customers • Designed internal and external procedures and evaluated KPIs • Trained and coached new analysts • Standardized support processes, by building up knowledge base and documenting processes .

• Managed the team of engineers • Built up customer network • Developed growth plans and strategy • Lead marketing activities. • Purchased equipment and expandable materials • Designed motivation schemes for employees