Vyshnavi Naidu Yogananda

Ensured that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. This considers all resources required to deliver the service, plans for business requirements. I had overall responsibility for ensuring that there is adequate IT Capacity to meet required levels of service. Ensured that senior IT management is correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimized.

Ensured that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. This considers all resources required to deliver the service, plans for business requirements. I had overall responsibility for ensuring that there is adequate IT Capacity to meet required levels of service. Ensured that senior IT management is correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimized.

Created customer-centric culture by providing proactive support, omni-channel support, personalised the customer service, created some good methods to generate customer reviews online and improved customer services by acting on the feedback. Deployed, configured and maintained compute on Azure Cloud. Deployed Azure VMs and maintained its resources as per client requirement. Created and implemented policies in ARM resource groups. Assisted Azure customers, partners, enterprise subscribers.

Effectively planned, installed, configured and optimised IT infrastructure to achieve high availability and performance with minimal downtime possible if any. Managed problems from logging, categorizing, diagnosis, escalation through to Resolution. Handled Critical Incident Management. Provided L2 Support for End User Incidents and Requests.Created and managed the security groups, distribution lists, memberships and service accounts.