Wesley Bo Parker

- Answer customer inquiries and billing questions and update customer’s accounts in CRM - Manage accounts receivables and executed collections on outstanding balances - Draft termination correspondences and calculate early termination obligations

- Analyzed students’ accounts to address financial aid and student account balance inquiries - Advised students on numerous processes including the enrollment process, withdrawal policies; and financial aid eligibility process and policies - Analyzed students’ registration history, account history, and financial award status to determine disbursement timeframes

- Analyzed customers’ accounts and collected on past delinquencies for Comcast - Maintained historical data of suspensions to assist in resolving incoming customer inquiries - Maintained assigned accounts for reconciliations, collection activity and account adjustments

- Demonstrated outstanding problem solving attributes by troubleshooting technical device issues - Resolved device issues by utilizing tier one trouble shooting resources - Successfully diffused escalations by actively listening, offering empathy while building productive business relationships to insure customer loyalty

- Collaborated with the Director of Finance in the management of the daily accounting reports - Collaborated with the Director of IT to develop streamline process for purchasing organization’s gift cards on the organization’s web page. - Collaborated with IT management to develop several automation processes for the finance department - Implemented several filling systems including a client filing process, and the filing of account payable and other miscellanies accounting documents

- Implemented a spreadsheet data base and mail merge process for resident notifications - Answered phones, created lessee files and filed all office documentation

- Calculated attorneys cost, requested and collated bank’s fees, quoted reinstatement or payoff amounts, for foreclosure accounts - Compiled filed documentation to establish lawful foreclosure practice, mailed necessary documents to the Commissioner of Accounts to ratify foreclosure process