Wesley Lübke

Working in a Security Operations Center (SOC), monitoring and investigating security alerts, analyzing logs, detecting threats, and responding to incidents. Using Trend Micro, Rapid7, and SentinelOne for endpoint security, vulnerability management, threat investigation, and incident response. Supporting containment and remediation actions, risk mitigation, asset protection, and continuous improvement of security monitoring and detection processes.

Infrastructure Monitoring Analyst with experience in NOC operations, incident monitoring, alert triage and technical support. Worked with Zabbix and Grafana to monitor infrastructure events, analyze severity, priority, recurrence and service impact, and support escalation and resolution workflows. Provided customer support through WhatsApp, email and phone, coordinated critical incidents and documented operational procedures.

IT Support Analyst with experience in corporate technical support, endpoint support and operational infrastructure. Supported Windows environments, user devices, equipment configuration and incident troubleshooting, contributing to stable daily IT operations and service continuity. Key skills: IT Support, Technical Support, Help Desk, Service Desk, Windows, Endpoint Support, User Support, Hardware Support, Software Support, Incident Resolution, Troubleshooting, IT Operations.